Privacy Policy
Last update:
Sep 1, 2025
Introduction
At Jacob Miles, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or use our services.
Information We Collect
Personal Information: When you book a service, contact us, or create an account, we may collect personal information such as your name, email address, phone number, billing information, and any other details necessary to provide our services.
Usage Data: We may collect information on how our website is accessed and used. This may include data such as your IP address, browser type, pages visited, and other diagnostic data.
How We Use Your Information
Service Provision: We use your personal information to provide and manage the services you request, including booking, billing, and customer support, in compliance with our duties as a licensed Executive Private Hire and chauffeur operator.
Communication: Your contact information may be used to send you updates, confirmations, and other important information related to your booking or account.
Improvement of Services: We analyse usage data to better understand how our services are used, allowing us to make improvements and optimise the user experience.
Sharing Your Information
Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and email service providers. These third parties are obligated to maintain the confidentiality of your information.
Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect the rights and safety of our users, or respond to legal requests.
Security of Your Information
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
Children’s Privacy
Jacob Miles' services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any updates to this policy on this page, and we encourage you to review it periodically.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch with us:
Email: bookings@jacobmilesa.co.uk
Address: 220 East Lane, Wembley, London, HA0 3LF